The purpose of this research is to demonstrate how to use knowledge management system to allow a business to operate more efficiently by sharing employee’s creative ideas. Collaboration of employees’ ideas will help a company to create new business ideas or strategies. Educating the knowledge management concept to employees is a critical element of successful implementation of the system because the system itself would not help a company to grow. Interacting or collaborating employees ideas is key to the success. It is not the system itself. The proper adaption of the system will help company to grow faster and have an edge against competitors.
When I heard about the knowledge management system, I thought this would be a very difficult concept. While I was researching through the internet and by watching YouTube videos, I found that the concept was very interesting and I thought I could apply the concept to my daily life. Knowledge management ( KM ) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences .[1] It is a management approach that will improve the performance by sharing individual’s knowledge and ideas and share it across the organization.
As my research progressed, I found that there was a scientific discipline about the Knowledge management system. KM emerged as a scientific discipline in the earlier 1990s. Discussion of the KM idea has been taken up by academics, such as Ikujiro Nonaka ( Hitotsubashi University ), Hirotaka Takeuchi (Hitotsubashi University), Thomas H. Davenport ( Babson College ) and Baruch Lev ( New York University ). [2]
Mr. Ikujiro Nonaka is best known for his studies of the Knowledge Management . His work is built on an examination of the different concepts of knowledge in the East and the West. [3] According to Mr. Nonaka, the knowledge can be divided into two parts of knowledge such as “Tacit Knowledge” and “explicit knowledge ”. “Tacit Knowledge “is an individual idea or expression that has the form of invisible knowledge. The invisible knowledge is difficult to convey to others such as a skill perspective and awareness. For example, when a person learns how to ride a two wheel bicycle at the first time, a person follows an instruction or guidance, but it is difficult to describe every detail. When riding a bike it requires balancing, no one can tell you how to balance, rather you figuring it out with your own thinking and ideas.
The other part of knowledge is “ Explicit Knowledge”. The explicit knowledge is the form of visible knowledge. In many cases, explicit knowledge is easy to quantify the objective and theoretical . As an image of tacit knowledge is acquired and utilized in an analog manner , on the other hand, explicit knowledge will be able to say formal knowledge which is acquired and utilized as a digital .
In the society of today , knowledge is well-balanced of these two knowledge is required for the knowledge worker in any case . When I read the concept about knowledge, I totally agreed with his concept. Sometimes I have an idea in my mind but it is difficult to express my feeling clearly in actual words.
People learn a lot from experiences. Although an individual may not have many experiences themselves, but by sharing their individuals experience with each other, people’s knowledge will increase dramatically. As a result, using the knowledge management system, a company is able to improve the performance of the entire organization.
Furthermore, a person get a good inspiration about an idea, it should not be tucked away in their minds. The new idea is fragile; people have to write about the idea actively in order to transform the tacit knowledge to explicit knowledge, then to share the knowledge to others . As a result, a good idea evolves itself and would be able to continue to grow into knowledge certainly.
For example, my friend talked to me about the possibility of a coupon business using a smartphone long time ago. That was before the Groupon came out. Personally I love using a coupon and thought about the idea was very interesting. However, my friend was busy and with jobs and did not have enough time to think about it deeply. Then few years later, the coupon company called “Groupon” cameout. If my friend shared the knowledge with other people and built this idea stronger, his life might have been changed now.
In my conclusion, knowledge management system itself does not contribute results. People have to deeply understand the concept of the knowledge management. Mr. Nonaka said “Companies and leaders who treat knowledge management as just another branch of IT don’t understand how human beings learn and create,” [4] Today, Acquiring information is easier than decades ago. I am sure that people manipulate the knowledge management system as a tool and companies will be able to enhance their revenue in the future.
[1]http://en.wikipedia.org/wiki/Knowledge_management
[2] http://en.wikipedia.org/wiki/Knowledge_management
[3] http://www.economist.com/node/13517582
[4]http://www.strategy-business.com/article/08407?gko=a1212
Monday, August 5, 2013
Virtual reality
In recent years, technology has been developing rapidly; virtual reality will be a great asset for learning. Many children learn and use new technology quickly. Having virtual technology in education will provide a lot of potential for children’s education.
The word of “ virtual reality” had often heard in the last few years, but an attempt by a cinema photographer named Morton Heilig in the mid-1950s.[1] Since then this concept and technology has been evolving and developing. Virtual reality (VR) is a computer-simulated environment that can simulate physical presence in places in the real world or imagined worlds. [2] In order to enter the world of virtual reality, people have to wear special glasses and headphones attached to a computer system.
A well-known virtual reality system is the Nintendo Wii. [3] Most children are familiar playing on this gaming device. So by using a virtual reality system much likes the Wii, it will be a great asset for the children’s education. Also, it is easier to introduce a virtual reality system because the children know what feels like. For example, today many schools have been implementing new technology such as the smart board and a special microphone in order to strengthen the children’s academics. In my town‘s public school, they started using the smart board technology and now even elementary school aged children been using the power point and smart boards for their presentation in a classroom. Many children know how to use the smartphone or tablet, using the smart board is not difficult to use for children. I am sure children will learn virtual reality system if school utilize the system. I found an article about virtual reality system in an after school program that was held in Iowa state university. The school principle said, "This puts the learning on the student. Instead of depending on what the teacher knows and can do, now it is just totally with the student and what they can do," "Their only limitation is their own mind." [4] This article shows that the virtual reality system is a great asset for learning.
Most students think about their future career, “What do you want to do when you are grown up?” is a common question for children. Virtual reality can allow for the creation of full environments that would present the experience of hands-on study without needing to leave the classroom.[5] For example, a student who wants to be scientist such as a marine biologist is able to look at what’s happening under the water. Most students are not having an opportunity to experience the deep sea world. A student is able to touch various fish, research about sea environment by touching and hearing sounds of sea world will be a great experience who considers being marine biologist. If student are able to have such an opportunity, a student will have enormous benefits for their future. [6]
If a school utilizes virtual reality and provides a career fair occasionally using the technology, student is able to experience many careers instead of just researching and reading books. In my opinion, if technology will be able to provide experiment information/result about a job, a student considers that whether a job is suitable or not. For example, if a virtual reality system has an analyzing feature and is able to provide the result about student’s creativity, curiosity and suitability of the their interested career. Some student might discover their hidden talents. So a student may be able to make a decision in early age and set a goal and focus for studying in order to have an ideal occupation.
In my conclusion, virtual reality will be providing good experience and potentials to children in future. A child's genetic background will influence his ability to learn, but good educational experiences can enhance these abilities. [7] Technology has kept evolving within decades and tends to be easier to use or carry. More over, price has been more affordable. Investing in the future of children is very important; virtual reality will be provided tremendous benefits for future children.
[1] http://www.virtualrealityguide.com/history-of-virtual-reality
[2] http://en.wikipedia.org/wiki/Virtual_reality
[3] http://clinicaltrials.gov/show/NCT00692523
[4] http://wcfcourier.com/news/local/after-school-program-exposes-local-students-to-virtual-reality/article_9b464dfd-b644-5ebb-a768-fc2de728e861.html
[5] http://www.ehow.com/about_4761075_virtual-reality-definition.html#ixzz2as9QHc3b
[6] http://www.vrs.org.uk/virtual-reality-education/index.html
[7]http://psychology.about.com/od/early-child-development/a/experience-and-development.htm
The word of “ virtual reality” had often heard in the last few years, but an attempt by a cinema photographer named Morton Heilig in the mid-1950s.[1] Since then this concept and technology has been evolving and developing. Virtual reality (VR) is a computer-simulated environment that can simulate physical presence in places in the real world or imagined worlds. [2] In order to enter the world of virtual reality, people have to wear special glasses and headphones attached to a computer system.
A well-known virtual reality system is the Nintendo Wii. [3] Most children are familiar playing on this gaming device. So by using a virtual reality system much likes the Wii, it will be a great asset for the children’s education. Also, it is easier to introduce a virtual reality system because the children know what feels like. For example, today many schools have been implementing new technology such as the smart board and a special microphone in order to strengthen the children’s academics. In my town‘s public school, they started using the smart board technology and now even elementary school aged children been using the power point and smart boards for their presentation in a classroom. Many children know how to use the smartphone or tablet, using the smart board is not difficult to use for children. I am sure children will learn virtual reality system if school utilize the system. I found an article about virtual reality system in an after school program that was held in Iowa state university. The school principle said, "This puts the learning on the student. Instead of depending on what the teacher knows and can do, now it is just totally with the student and what they can do," "Their only limitation is their own mind." [4] This article shows that the virtual reality system is a great asset for learning.
Most students think about their future career, “What do you want to do when you are grown up?” is a common question for children. Virtual reality can allow for the creation of full environments that would present the experience of hands-on study without needing to leave the classroom.[5] For example, a student who wants to be scientist such as a marine biologist is able to look at what’s happening under the water. Most students are not having an opportunity to experience the deep sea world. A student is able to touch various fish, research about sea environment by touching and hearing sounds of sea world will be a great experience who considers being marine biologist. If student are able to have such an opportunity, a student will have enormous benefits for their future. [6]
If a school utilizes virtual reality and provides a career fair occasionally using the technology, student is able to experience many careers instead of just researching and reading books. In my opinion, if technology will be able to provide experiment information/result about a job, a student considers that whether a job is suitable or not. For example, if a virtual reality system has an analyzing feature and is able to provide the result about student’s creativity, curiosity and suitability of the their interested career. Some student might discover their hidden talents. So a student may be able to make a decision in early age and set a goal and focus for studying in order to have an ideal occupation.
In my conclusion, virtual reality will be providing good experience and potentials to children in future. A child's genetic background will influence his ability to learn, but good educational experiences can enhance these abilities. [7] Technology has kept evolving within decades and tends to be easier to use or carry. More over, price has been more affordable. Investing in the future of children is very important; virtual reality will be provided tremendous benefits for future children.
[1] http://www.virtualrealityguide.com/history-of-virtual-reality
[2] http://en.wikipedia.org/wiki/Virtual_reality
[3] http://clinicaltrials.gov/show/NCT00692523
[4] http://wcfcourier.com/news/local/after-school-program-exposes-local-students-to-virtual-reality/article_9b464dfd-b644-5ebb-a768-fc2de728e861.html
[5] http://www.ehow.com/about_4761075_virtual-reality-definition.html#ixzz2as9QHc3b
[6] http://www.vrs.org.uk/virtual-reality-education/index.html
[7]http://psychology.about.com/od/early-child-development/a/experience-and-development.htm
Thursday, August 1, 2013
Decision Support Systems
In today’s competitive business environment, using Decision Support Systems is beneficial for the Restaurant industry. There are more than 24,000 restaurants in New York City. Some restaurants ran for a long time. Some restaurant closes within a short period of time. An owner and/or manger of a restaurant always improve their services and sometimes they have to make big decisions in order to enhance sales.
A Decision Support System is a computer application program that analyses business data that helps enhances a person’s decision. The Decision Support Systems (DSS) was investigated and built by researchers about 40 years ago. The theory was developed in the1970sand continued to develop the system of Data warehouses, Executive Information Systems, OLAP and Business Intelligence. Finally, the chronicle ends with knowledge-driven DSS and the implementation of Web-based DSS beginning in the mid-1990s. The field of computerized decision support is expanding to use new technologies and to create new applications. [1]
Decision support system includes knowledge-based systems . A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, and personal knowledge, or business models to identify and solve problems and make decisions. [2] Decision Support Systems helps you to resolve everyday business questions by reporting, monitoring and analyzing data. By implementing the DSS it is able to reduce the cost, increase profit and also the restaurant can improve their customer service and hospitality.
McDonald’s corporation is the world’s largest fast food chain restaurant; people probably will find McDonalds wherever you go to in USA.
In 1940, Maurice and Richard ("Mac" and “Dick") opened a restaurant in San Bernardino, California . [3] Starting from a small hamburger shop in 1940, by 1973, there were 10,000 restaurants in USA.
The company continued to grow and reached 20,000 restaurants by 1981. Today, McDonald's does business in 118 countries and 32,000 restaurants around the world. McDonalds serves about 47million customers a day.
McDonalds started with a small restaurant and business grew continually.
The company keeps evolving and improving and making developments and recently by using technology as an aid, McDonalds have made better decisions.
McDonalds uses Information system efficiently. The company uses various systems such as: Transaction Processing System (TPS), Decision support system (DSS), Management Information Systems (MIS), POS system (Scale of Point system) and Hyperactive Bob system.
Management information systems involve three primary resources: technology, information, and people, and the most important resource is people, the information that we get supports the routine decision making in the functional areas. [4] Macdonald also uses decision support system. For example,
McDonalds analyze the market well to come with opportunity, as we know we live in the time of technology, so McDonalds thought of providing wireless services, so the company gather information about the customer usage of wireless services, length of stay and sales level, then the decision support system analyze the data to come up with the decision of providing wireless service in their restaurant. [5]
McDonald’ management strategy is unique and challenging. Therefore McDonald’s achieved many things with its management techniques. One of the achievements was that McDonald renovated 11,000 restaurants about 10 years ago. The Interior was changed to become more bright and clean, so the image of McDonalds changed. The customer felt more comfortable and enjoyed eating their food and even the McDonalds kid’s play room was attractive to many small children.
Recently People are more concerned about food calorie and so McDonalds changed some of their menu and added some healthy menu items such as salad or yogurt.
Also the taste of coffee has been improving. As a result 70% of coffee sales improve within a few years. McDonalds launched a special coffee menu “Mc Café” a few years ago. The customer is able to buy a cappuccino or café latte instead of going to other coffee shops such as Starbucks. This happened during the bad economy, I think this is very unique and big decision for the fast food restaurant.
Making decisions are challenging. However, as I see some examples from McDonald’s corporation management strategy, company sometimes has to face challenging situation. In my conclusion, Using advanced technology; it makes it easier for the decision maker to make the right call.
[1] http://dssresources.com/history/dsshistory.html
[2] http://en.wikipedia.org/wiki/Decision_support_system
[3] http://en.wikipedia.org/wiki/History_of_McDonald's
[4] http://mcdonaldsmis.blogspot.com/p/mcdonalds-is_04.html
[5] http://mcdonaldsmis.blogspot.com/p/mcdonalds-is_04.html
A Decision Support System is a computer application program that analyses business data that helps enhances a person’s decision. The Decision Support Systems (DSS) was investigated and built by researchers about 40 years ago. The theory was developed in the1970sand continued to develop the system of Data warehouses, Executive Information Systems, OLAP and Business Intelligence. Finally, the chronicle ends with knowledge-driven DSS and the implementation of Web-based DSS beginning in the mid-1990s. The field of computerized decision support is expanding to use new technologies and to create new applications. [1]
Decision support system includes knowledge-based systems . A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, and personal knowledge, or business models to identify and solve problems and make decisions. [2] Decision Support Systems helps you to resolve everyday business questions by reporting, monitoring and analyzing data. By implementing the DSS it is able to reduce the cost, increase profit and also the restaurant can improve their customer service and hospitality.
McDonald’s corporation is the world’s largest fast food chain restaurant; people probably will find McDonalds wherever you go to in USA.
In 1940, Maurice and Richard ("Mac" and “Dick") opened a restaurant in San Bernardino, California . [3] Starting from a small hamburger shop in 1940, by 1973, there were 10,000 restaurants in USA.
The company continued to grow and reached 20,000 restaurants by 1981. Today, McDonald's does business in 118 countries and 32,000 restaurants around the world. McDonalds serves about 47million customers a day.
McDonalds started with a small restaurant and business grew continually.
The company keeps evolving and improving and making developments and recently by using technology as an aid, McDonalds have made better decisions.
McDonalds uses Information system efficiently. The company uses various systems such as: Transaction Processing System (TPS), Decision support system (DSS), Management Information Systems (MIS), POS system (Scale of Point system) and Hyperactive Bob system.
Management information systems involve three primary resources: technology, information, and people, and the most important resource is people, the information that we get supports the routine decision making in the functional areas. [4] Macdonald also uses decision support system. For example,
McDonalds analyze the market well to come with opportunity, as we know we live in the time of technology, so McDonalds thought of providing wireless services, so the company gather information about the customer usage of wireless services, length of stay and sales level, then the decision support system analyze the data to come up with the decision of providing wireless service in their restaurant. [5]
McDonald’ management strategy is unique and challenging. Therefore McDonald’s achieved many things with its management techniques. One of the achievements was that McDonald renovated 11,000 restaurants about 10 years ago. The Interior was changed to become more bright and clean, so the image of McDonalds changed. The customer felt more comfortable and enjoyed eating their food and even the McDonalds kid’s play room was attractive to many small children.
Recently People are more concerned about food calorie and so McDonalds changed some of their menu and added some healthy menu items such as salad or yogurt.
Also the taste of coffee has been improving. As a result 70% of coffee sales improve within a few years. McDonalds launched a special coffee menu “Mc Café” a few years ago. The customer is able to buy a cappuccino or café latte instead of going to other coffee shops such as Starbucks. This happened during the bad economy, I think this is very unique and big decision for the fast food restaurant.
Making decisions are challenging. However, as I see some examples from McDonald’s corporation management strategy, company sometimes has to face challenging situation. In my conclusion, Using advanced technology; it makes it easier for the decision maker to make the right call.
[1] http://dssresources.com/history/dsshistory.html
[2] http://en.wikipedia.org/wiki/Decision_support_system
[3] http://en.wikipedia.org/wiki/History_of_McDonald's
[4] http://mcdonaldsmis.blogspot.com/p/mcdonalds-is_04.html
[5] http://mcdonaldsmis.blogspot.com/p/mcdonalds-is_04.html
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